A good strike starts with knowing your mark. So does a refund. Here is each piece, short and plain.
The guarantee at a glance
- On a book, you have 15 days to get all your money back.
- Cancel in the 7 free days and you pay nothing.
- Unsubscribing does not stop the payment.
- Banks usually show a refund in 5–10 business days.
Fifteen-day guarantee
How long do I have to change my mind?
15 days from the purchase. You get all your money back, no questions asked. Every purchase gets its own 15 days.
Three ways to ask
How do I request a refund?
Click the refund link in your Hotmart purchase email. Or find that purchase at consumer.hotmart.com, once you sign in. Or email [email protected] with the email you bought with.
Back where it came from
How do I get the money?
It returns to the same card or PayPal account. Banks usually show it in 5–10 business days.
Seven free days
Do I pay anything during the free trial?
No. Cancel within the 7 free days and you pay nothing.
First payment covered
Does the guarantee cover my membership?
It covers your first membership payment. Ask within 15 days of that payment.
Cancel any time
How do I stop the membership?
Go to consumer.hotmart.com, open the membership, then payment settings, then cancel subscription. Or email us and we help.
Letters keep arriving until the paid month ends. No more charges after that.
Charged by surprise?
What if I forgot to cancel?
Email us within 15 days of that charge. Same if you were charged by mistake. We'll look into it.
Unsubscribe ≠ cancel
Does unsubscribing stop my membership?
No. Unsubscribing only stops the letters. Payments only stop when you cancel at consumer.hotmart.com.
Past 15 days
What if my 15 days are up?
The guarantee is over by then. If something is wrong, write to us anyway.
Refund questions
Who handles refund questions?
Email [email protected].
Strike after strike. — Yuna
Something not right? Email [email protected] and tell me what happened.